Challenge
The client was facing three main challenges:
Air pillow waste – Defective air pillow products were beginning to accumulate in the client’s warehouses.
Insufficient maintenance & repair services for their current void fill machine – This meant that when their machine malfunctioned, it could take weeks or even months for it to be repaired.
Wasted costs – Their current air pillow product was driving up costs by up to 30% due to waste, downtime, and non-service.